The challenge

When maintenance requests are treated as emergencies, teams have less opportunity to plan the work, arrange spares and make effective use of their time. Syensqo wanted a more proactive work order management process.

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The approach

PSW introduced and coached a structured process using SAP and Neptune PWA. It covered standard notifications, gatekeeping, planning and scheduling roles, plus daily and weekly meetings to review upcoming work.

What PSW delivered

The process gave teams a clearer route from a maintenance request to planned execution. Root cause analysis, performance measures and continuous improvement were used to refine the approach, helping some requests move from emergency response into planned work.

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